Measuring quality of care in virtual health: Launch of the Virtual Client Experience Survey for Mental Health & Addictions (VCES)

New resource available for download!

To help organizations evaluate the quality of their virtual care services from a client perspective, CAMH has developed the Virtual Client Experience Survey for Mental Health and Addictions (VCES). Read the full release on the background  of the tool’s development.

The VCES, available to download free of charge, has been adapted from a survey that underwent initial validation. A shorter version, the VCES-Brief, is also available to download, to enable more rapid measurement of client perceptions of care, such as with follow-up virtual visits. 

Further work will be conducted to validate recent changes to the tool, including:


A French translation will be available shortly.

Organizations are encouraged to download the VCES and VCES-Brief and begin using them immediately to gather client feedback on the virtual service experience. A webinar on July 14th from, 1:30-2:30pm EST, will offer an overview of the tool and its alignment with the OPOC-MHA. Register for this webinar.

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