Webinar recording: Using emotional mapping to understand experiences with OCAN: Part 2
Published: avr 16, 2019
On April 10, 2019, the EENet OCAN Community of Interested presented part 2 in a two-part webinar series. The webinar, titled "Using emotional mapping to understand experiences with OCAN," took a focus group of service users/clients through a quality improvement activity with help from staff (OCAN managers, trainers, and/or direct service providers).
The activity facilitatators provided instructions, advice, and coaching throughout the session.
The purpose of this webinar was for service providers to understand how their service users/clients experience the OCAN process, in order to identify change ideas and opportunities for improvement.
Participants walked away with:
- knowledge and tools for using emotional mapping with service users/clients
- a better understanding of the main positive and negative points in the OCAN process from the service user/client perspective
- ideas for strategies/change ideas that can be included as next steps
Watch the webinar recording and download the webinar slides. Download the emotional mapping PowerPoint template.
Webinar facilitators
- Laura Daly-Trottier, Quality Improvement Coach, Excellence through Quality Improvement Project (E-QIP)
- Jennifer Zosky, OCAN Specialist, Community Care Information Management (CCIM)
- Ru Tauro, OCAN Community of Interest Lead and Executive Director, Oak Centre Clubhouse
rtraction