Using standardized tools to improve services in Ontario: Webinar series

This THREE PART webinar series will explore current, innovative work happening across the province, and to learn new ways to use standardized tools to support client-centred care and quality improvement.

These webinars will focus on the most widely used tools across Ontario. These include the OCAN, interRAI ChYMH, interRAI MH, OPOC-MHA, and SS&A, which includes GAIN Q3 MI ONT.*

The webinars are intended for front-line staff, peer support workers, managers, policymakers, and system planners.

Register for one webinar or for all three! Download the flyer

Note: The event WILL BE RECORDED. If you can't attend all the webinars and would like to receive the recordings, presentations, and resources, please contact Rossana [dot] Coriandoli [at] camh [dot] ca.

Webinar objectives

  • Share innovative practices and new evidence from across the province.
  • Learn new ways to use standardized tools to improve client experiences and support quality improvement.
  • Provide an opportunity to network and communicate with experts in the field during and after the webinar.

Webinar details

1. Thursday, May 28, 2020 - 10:30 am – 12:00 pm

Using the OCAN in Quality Improvement: The OCAN QI Network (adult mental health).

  • Fedora Romita, Administrator at Consumer Survivor Initiative of Niagara and Person with Lived Experience
  • Laura Daly Trottier, Quality Improvement Coach, Excellence through Quality Improvement Project
  • Linda Saunders, Quality Improvement Coach, Excellence through Quality Improvement Project

An overview of the interRAI Child and Youth suite of assessment instruments (child and youth mental health).

  • Cynthia Weaver, VP Programs and Services, Kinark Child and Family Services
  • Mamta ChailTeves, Executive Director, Wellkin Child & Youth Mental Wellness

2. Thursday, June 4 - 10:30 am – 12:00 pm

Foundation for recovery: Using the GAIN Q3 to support access to the right care (addictions).

  • Marina Menezes, Implementation Specialist, Provincial System Support Program, CAMH
  • Julie Smith, Manager, Addiction and Mental Health, St. Leonard’s Community Services

Client voice drives system improvement: Using OPOC-MHA data to inform QI activities (client feedback sector wide).

  • Naomi Vodden, Director, Mental Health and Addiction Services. Grey Bruce Health Services
  • Melanie Knapp, Patient Partner, Patient Advisor, Grey Bruce Health Services 

3. Thursday, June 11 - 10:30 am – 12:00 pm

Using the recovery model to support staff and client engagement using any  standardized tool (sector wide).

  • Nicole Allin, Manager, Recovery West & Impact, Canadian Mental Health Association Peel Dufferin

Using OCAN data to support system planning and improvement in Ontario (adult mental health).

  • Janet Durbin, Independent Scientist, Provincial System Support Program, CAMH
  • Frank Sirotich, Director of Research and Evaluation, CMHA Toronto



  • InterRAI ChYMH: InterRAI Child and Youth Mental Health; 
  • InterRAI MH: InterRAI Mental Health
  • OCAN: Ontario Common Assessment of Need
  • OPOC-MHA: Ontario Perception of Care Tool for Mental Health and Addictions
  • SS&A: Staged Screening and Assessment
    • GAIN Q3 MI ONT: Global Appraisal of Individual Needs (Motivational Interviewing) Ontario


This webinar series is being presented by EENet with Community Care Information Management.

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