Evaluation of residential support services

Residential support services are a critical component in the addiction treatment system that can prevent individuals from needing more costly services, such as withdrawal management.

In the previous round of DTFP funding, the project developed draft standards for use by residential treatment centres in Ontario based on existing DTFP work, provincial withdrawal management standards, and third-party accreditation standards (e.g., Accreditation Canada, CARF). A series of webinars involving 25 management staff from residential treatment agencies across Ontario guided them through an assessment of their practices to determine whether they were meeting the new standards.

Next steps for the project will include an analysis of results, which will inform and update the standards.


The overall objective of the Evaluation of Residential Support Services project is to develop a standardized process for the implementation of Ontario Provincial Adult Residential Treatment Standards.

This phase of the standards development will include:

  • In-depth peer review of adult residential treatment standards;
  • Comprehensive agency self-assessments supported by targeted best practice implementation;
  • Development of a standardized process for ongoing review and revision of the standards;
  • Development of user-friendly “tool kits”.  The tool kits will identify best practices, practice tools, case studies, and exercises for both front-line and management staff in residential treatment agencies as well as engagement with other primary healthcare providers.

Value for the System

This project will:

  • Identify best practices in addition to policy and operational issues that need to be addressed to ensure the residential treatment standards are implemented as intended;
  • Identify approaches that will help improve aftercare and relapse prevention for people completing substance use treatment.

This project is made possible through a financial contribution from Health Canada. The views expressed do not necessarily represent the views of Health Canada. © 2015 EENet.

Project Contact: 

Project lead

Janis Cramp, Senior Manager of Member Relations & Projects, Addictions and Mental Health Ontario. janis [dot] cramp [at] addictionsandmentalhealthontario [dot] ca

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