Virtual care equity matrix: No one is left behind

The virtual care equity matrix highlights conditions necessary for every person to access high quality, timely, equitable and person-centred virtual care. The pyramid demonstrates a hierarchy of needs, where foundational conditions—such as having access to the internet and to a device that can connect to it—must be met before any of the other conditions of equitable virtual care can be met.

The domains that form the tiers of the pyramid, however, are not completely distinct from one another and can overlap or intersect to limit or facilitate access.