Webinar recording: Using emotional mapping to improve experiences with OCAN: Part 1

Webinar: Using Emotional Mapping to Improve Experiences with OCAN: Part 1

Do you use the Ontario Common Assessment of Need (OCAN) or work in community mental health? Are you interested in different ways to improve quality within your organization? This is the first webinar in a two part series on using EBCD with OCAN. EBCD is an approach to capture different stakeholder experiences. Emotional mapping is one tool within the EBCD approach that  quickly identifies what’s working well and where the pain points are in a process. In this webinar, presenters discuss the results of an emotional mapping activity that took place during an OCAN think tank event in the summer of 2018. The presenters discuss different ways that this feedback is being addressed, and encourage participants to think about new change ideas they can incorporate into their practice.

Watch the webinar here. Download the presentation slides here.

Here is the PP template that was mentioned in the webinar, if you are interested in doing your own emotional mapping activity.

Download a list of OCAN resources here

You will: 

  • Learn about the EBCD approach and the emotional mapping tool
  • Hear about how emotional mapping was used for OCAN quality improvement
  • Hear about what is being done to address some of the pain points in the OCAN process
  • Discuss potential strategies/change ideas that participants can implement

Who should watch?

Managers, OCAN, trainers, front line staff, system, planners, researchers

About the Presenters

Jennifer Zosky, Assessment Specialist, Common Assessment Project, Community Care Information Management (CCIM)
Laura Daly-Trottier, Quality Improvement Coach, Excellence through Quality Improvement Project (EQIP)
Ru Tauro, Executive Director, Oak Centre; Lead of the OCAN CoI and the OCAN QI Network


Hosted by the OCAN Community of Interest (CoI) and Evidence Exchange Network (EENet) at CAMH. The OCAN CoI seeks to increase the usage of OCAN across the province, to support recovery and quality improvement efforts. To learn more about the CoI go to https://www.eenetconnect.ca/g/ocan-community-of-interest